Six Sigma Basics
For the "how to" e-learning Tutorial, click below:
Click here--> Six Sigma Methodology

SIPOC Diagram

To provide an "at a glance" overview of a process, and identify the suppliers and inputs and customers and outputs of a process

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FMEA Failure Modes and Effects Analysis
Also known as EMEA Error Modes and Effects Analysis
To anticipate problems and design  processes and products to reduce risks

FMEA
 More info

Root Cause Analysis
also known as Cause and Effect Diagram

Ishikawa Root Cause Analysis Fishbone Diagram to identify root causes of problems and stimulate creative ideas for solving them

Root Cause Analysis
More info

Brainstorming & Affinity Group Tool

To brainstorm ideas, then quickly organize them into affinity groups to stimulate more ideas

Thought Map Relations Diagram
To identify root causes of a complex, non-linear problem. (Use a Cause and Effect Fishbone Diagram to identify root causes of less complex, linear problems.)

Customer Segmentation Worksheet

To identify and focus attention upon the sub-segments of customers that generate the most value from each product or service

Voice of the Customer Data Collection Worksheet

To plan and manage the collection of Six Sigma customer data - from existing company data, listening posts, surveys, interviews, point-of-use observation, and more

Voice of the Customer Requirements Translation
and Kano Analysis

To translate potentially vague customer comments into measurable functional requirements - thereby strengthening your team's ability to design and deliver products and services that truly delight your customers

House of Quality - Quality Functional Deployment Matrix
To provide a guiding structure for a cross-functional product development team to rapidly design and deploy new products and services

House of Quality
More info

Cause and Effect Matrix
To identify the few process input variables that provide the greatest opportunity to improve the key process outputs

Critical to Quality CTQ Tree Diagram
To ensure that you collect data that is meaningful to your Six Sigma DMAIC project

DMAIC Measurement Selection Matrix
To choose the measures most strongly linked to customer requirements - and therefore most worth the effort of collecting data

Measurement Assessment Tree Diagram
To identify data that is (and is not) worth collecting - stratified in ways that help to discern patterns in the data (about root causes, usage patterns, etc.)

Operational Definitions
To ensure that everyone collecting data collects it in a consistent way. These Operational Definitions serve as "the long explanations" of the Measurement Metrics in the Measurement Assessment Tree. The Operation Definitions define exactly what a measure is and isn't, and exactly how to go about collecting the data in a manner that yields consistent results.

Quality Data Checklist & Scorecard

TQM tools to provide a clean system for gathering and reporting the results of a Quality Checklist  or other quality control software

Production Schedule to Actual Scorecard

To evaluate Production Scheduling and Sales & Operations Planning vs. actual results

(The Pareto Chart, Quality Checklist, and Schedule to Actual all come on the same "Scorecard" template)

Pareto Chart  

To identify identify the 20% of problems causing 80% of your headaches - so you know where to focus your continuous improvement efforts

Six Sigma Team Roles

To define the performance evaluation criteria and time commitment for each Six Sigma team role

Team Empowerment Boundaries

Top management's clear communication of what a Six Sigma Team can and must do

Six Sigma Project Charter

To summarize the Six Sigma project scope and results in a form that is easily copied into PowerPoint

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