Balanced Scorecard template
Balanced Scorecard software with all the power and familiarity of Microsoft Excel
Your strategic planning team uses a Balanced Scorecard to define a set of measures that provide a balanced overall view of the performance of an organization and sub-teams within it.
This simple Excel template come with an online tutorial that succinctly summarizes Balanced Scorecard concepts so concisely that some of your busy executives might not need to purchase and read those long yawn-inducing books.
And it comes with links to a 4-page "idea generators" handout jammed with ideas for how to choose Balanced Scorecard metrics. And answers the question: "What measures have other companies used?"
Plus a Policy Deployment Matrix and more than a dozen surprisingly powerful templates that will bring your strategic planning to a whole new level.
Sample Balanced Scorecard Example
Balanced Scorecard Terminology
Here are the (pop-up help) explanations for each of the headers on your Balanced Scorecard template.
Objectives — What are we trying to accomplish?
Measures — How will we measure our success?
Targets — What are our goals? (Using our chosen measures)
Action Programs — (optional)
If there are any action programs directly impacting this objective, they can be listed here.
There is not a one-to-one correlation between Objectives and Action Programs.
Some Objectives might not have any Action Programs, while others might have several.
A single Action Program might directly impact several Objectives.
A very clear way to correlate Objectives, Measures, Targets, and Action Programs
is by using your Policy Deployment Matrix template. (XMatrix.xlsx)
Recipients — Who should receive this communication?
Means of Communication — How will we communicate the results of what we are measuring?
Examples: Perhaps post printed Measures Scorecards in public places, email list, newsletter, web site…
Be sure to define the frequency of updates.
Responsible Team Member — The person responsible for publishing the communication
Accountable Executive — The Executive accountable for monitoring and ensuring performance
Results Status — How are we doing?
Tip: You might want to hide the 'Results Status' column when you publish your printed scorecard,
and only use it in your online version.
Or you might move the column, so that results are right next to the measures and targets.
In Robert Kaplan's classic book, 'The Balanced Scorecard',
he suggests organizing your strategic objectives into the following 4 categories:
- Financial perspective
- Customer's perspective
- Internal Business Process perspective
- Organizational Learning & Growth perspective
Since there is so much overlap between the Customer's perspective
and the Internal processes needed to support those customer needs,
some strategic planning teams have found it less confusing and more concise
to combine these into a single heading area:
Customer and Internal Business Processes Perspective.
Of course, your team can agree to use any section headings you want.
Balanced Scorecard Excel template
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Strategic Planning at the highest level
Step 1) Ensure that each participant comes well prepared
Distribute your Systems2win Strategic Planning Worksheets
to the highest-level person responsible for each area of responsibility
with instructions to bring their filled-in worksheets to the strategic planning session(s)
to serve as well-considered and well-documented starting points for discussion
(and revision & improvement) of strategies that require the understanding and support of inter-related departments and functional areas of responsibility.
Step 2) Go through your firm's agreed-upon strategic planning process
Ideally, your team will continuously experiment with and continuously improve your approaches to strategic planning.
Step 3) Agree upon a set of Balanced Strategic Measures
There should usually be only 1-7 Strategic Objectives per Section heading, with 1-3 Measures each.
Follow the link in your Balanced Scorecard template to open the PDF that gives your team a long list of idea starters
for different types of measures that other teams have found useful for each of the Balanced Scorecard section headings.
The process is as important as the results
The way your team goes about working together
Pay attention to the ways that your people work together to come to agreements for how to:
When your decisions have been made,
document your team's decisions using your Balanced Scorecard template.
Step 4) Create your highest-level Hoshin Plan Policy Deployment Matrix
To further clarify and communicate responsibilities for implementation of agreed-upon strategic initiatives
create your top-level Hoshin Plan Policy Deployment Matrix.
Step 5) Publish your results
Publish your strategic planning deliverables where they can be found and referenced by all stakeholders.
Your strategic planning deliverables usually consist of:
- Your Hoshin Plan X Matrix
- Your Strategic Plan
- Your Balanced Scorecard
Note: Because your X Matrix Hoshin Plan contains the most important elements of your Balanced Scorecard,
it is not uncommon to publish, promote, and reference that one simpler document.
Once your highest-level executives have completed your top-level Hoshin Plan,
then (if your organization is large enough to justify it),
each Department will create their own Departmental Scorecards
(following a process very similar to the Strategic Scorecard instructions - but at a departmental level)
Each Department should maintain its own Balanced Measures Scorecard and/or X Matrix,
defining its own Departmental Objectives & Measures
designed to support the company-wide Strategic Objectives & Measures
Start with the Strategic objectives and initiatives for which your department is (at least partially) responsible.
Then go through an agreed-upon catchball process
for the leaders of your department or functional area of responsibility
to come up with an approved Policy Deployment Matrix (and perhaps Balanced Scorecard) for your team
Then publish and display your Departmental X Matrix where your team members will actually look at it often
thereby accomplishing the primary objectives of a Balanced Measures Scorecard...
to keep strategic goals visible and "always in mind" as everyone goes about their daily tasks
knowing very clearly how their work inter-relates with the shared strategic mission
that everyone else is also working together to accomplish
Also see the online training for how to manage to a Strategic Challenge
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