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8 disciplines
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Support.8D Report Template
8D form for 8D Problem Solving
Corrective Action Plan using 8 disciplines
to systematically focus your team's problem solving skills
8d Template for Problem Solving
Your 8D form (8D.xlsx) provides a systematic way for a team to resolve an issue that has uncertain root causes
in a way that ensures that root causes have been identified and verified
and that both interim and permanent corrective actions are validated for effectiveness and instituted in a way that prevents a similar situation from ever recurring or escaping again.
When is 8D the right problem solving process?
The 8 D methodology is appropriate in situations where the root cause is uncertain.
If concerns center primarily on decision making or problem prevention, then you are better off using a simple Supplier Corrective Action Request or other problem-solving techniques
Compare problem solving methods
Step 1) Become familiar with your
8D Report Template
There are 3 sheets in your Excel template.
8d form 1) the primary 8D Report
The primary Corrective Action Plan template serves as a summary for:
- Header information
- Release and approval status
- Each of the 8 steps
8 disciplines
of problem solving
- Establish the team
- Define the problem
- Implement & verify Interim Containment Action(s)
- Determine root cause(s)
- Identify & verify proposed
Permanent Corrective Action(s) - Implement & validate
Permanent Corrective Action(s) - Prevent recurrence
- Congratulate the team
8d form 2) Problem Analysis
All problem solving strategies are useless if the presenting problem is not clearly defined, and the ultimate root causes are not systematically revealed.
Those are the purposes of the second worksheet to apply very thorough and systematic problem solving methods — without cluttering up the the clean looking primary 8d report.
What, where, when, and how big IS the problem?
And (equally importantly) IS NOT the problem?
What's different? What might be causes of those differences? What might be the root causes? How can those theories be verified to ensure that these truly are the root causes?
Your 8d template also provides easy ways to Insert Sheet or Link to related documents — like approval form, root cause analysis, brainstorming template, Is Is Not Analysis, Pareto chart, or standard work.
8d form 3) Action List
Problem solving techniques often restrict the user to one fixed approach for every situation — forcing the user to fill in fields that may not make sense for the current type of creative problem solving situation.
While some of this is unavoidable, the Systems2win 8d report is intentionally designed to provide more flexibility than any problem solving system you have probably seen.
One key to this flexibility is the separation of the summary 8d form from the Action List — avoiding the common mistake of commingling the 2 concepts in insipid ways that seem to make sense at first, and then tangle the user's thoughts when approaching a different type of problem — for example, trying to resolve an internal corrective action while using a form designed for supplier corrective action.
Like every Systems2win template — you can use everything you already know about Excel to personalize your template to be exactly the way YOU need it for THIS problem.
The 8D Process
How to use your 8D Problem Solving Form
Find and open your 8D template
Find and open your 8D Report template
(8D.xlsx)
in the same way that you find and open your other 150+ Systems2win templates.
Save your working document
following the usual document storage and naming conventions established by your leaders
Open a Blank Sheet
When you're ready to start doing your own real work...
click the button to 'Open a Blank Sheet'
Excel Ribbon > Systems2win tab > Open a Blank Sheet
This blank sheet is where you will do your real work
(not on the Sample sheet — which gives you sample data that is extremely helpful for learning how to use your new tool, but is the wrong place to do your real work)
Rename your new sheet.
If English is not your preferred language
Switch to your language, just like every Systems2win Excel template.
Now your team is ready to start using your
8D template for problem solving
Follow the Steps on the Action Sheet
Follow the steps on the Action sheet.
Allow time to think
The most important step in any Problem Solving Method is to stimulate human thinking.
Allow people time to think, and perhaps encourage them to (again and again) return to the Hansei questions to stimulate Lean Thinking.
Distribute to unlimited users
Using the button to ‘Generate a Working Document'
The 8D template that has a special button called Generate a Working Document.
Click that button to generate a fully functional working document that can be used in ANY version of Excel
including Macintosh, tablets, etc.
and can be used even by users that do not own a license for Systems2win (perhaps your suppliers)
See full details of License Agreement
Using PDF
Another way to publish ANY of your 150+ Systems2win templates to make available to unlimited users that don't own Systems2win is to follow our online training for how to use free PDF writing software.
Most of our customers find it best to 'Generate a Working Document' (in Excel format).
Team Roles for creative 8D problem solving
When you make your list of team members on the 8D sheet, those names automatically appear in the dropdown lists in the Action sheet.
The 2 roles that are common to every team are:
- Team Leader — Responsible for leading the team (and usually authoring the 8d report)
- Champion — Manager or Executive that has ultimate responsibility for resolving this issue
The Relationship between 8D and FMEA
"An FMEA is an 8D waiting to happen"
Learn more about FMEA
Suggested Reading and Resources for your
8D Problem Solving Form
- 8D Problem Solving Process, by Martha Begley Schade
- The 8 Disciplines Problem Solving Method, by Michael Carter
Is it your job to put out fires?
or to prevent them?
This 8D template comes with many other useful Problem Solving Tools and Lean Six Sigma Excel templates
to empower every team member to improve every process
Contents
New User Training
Your Systems2win templates come with free New User Training
to quickly learn features that are common to all 150+ templates
Training and Coaching
Consider Training and Coaching to support your teams to succeed
Training to get you started.
Tools you won't outgrow.
Schedule a Conference
Schedule a conference
to discuss your challenges
with an experienced lean advisor