|

What if Our Items are Similar but Different?
The 10 items in our product family are similar, but different.
Most the steps are the same for most of the items, but a few items in the product family are made just a little differently from the others.
How do we handle this?
Option 1) Write vague instructions
Rely on tribal knowledge for people to "just know what's different".
And then be willing to live with the increased rework, and the reduced quality, productivity, and customer satisfaction.
Option 2) Make separate Work Instructions
Make a separate Work Instructions document for every item in the family.
And then be willing to live with the non-value-add time that it will take to reproduce the identical steps in 10 different documents, and the inevitable mistakes as those documents slowly get out of sync with each other.
Option 3) Use your Systems2win template
In the 'Show' column next to each Step, leave it blank for steps common to every product in the family, or enter the part number (or other ID Code) for only those items that have that Step.
And then when you click the button to Generate Report, it will correctly hide or show only the correct Steps for each item in the family, and will correctly renumber and reshuffle the Steps... |
 |
so that you can easily maintain detailed Work Instructions for every product in a family.
What if we don't make products?
A 'Product Family' can also be a 'Service Family'.
Perhaps most Steps are the same for a group of hospital procedures, but just a few things get done differently for this type of lab test vs. that one.
Or perhaps most steps are the same for processing back office transactions, but just a few things get done differently for this type of purchase order vs. that one.
EVERY process can (and usually should) be documented with thorough Work Instructions,
and 'Product Families' are a pretty common challenge faced by just about everyone.
Learn more
Learn More about how
your Systems2win Work Instructions template
can dramatically improve the speed, quality, and effectiveness of your Work Instructions
for your Product Families
|