Are we measuring the right things?

What should we measure?

There are three popular Lean Six Sigma tools and methods that each answer the (all important) questions:

What should we measure
to improve and control this process?

(What do our customers care about most?)

1) Measurement Selection Matrix template

As a rule... Simple is good

Your Measurement Selection Matrix (MeasuresSelect.xlsx) is the fastest, simplest way to answer the question:

"What should we measure that our customers care about most?"

See the 7-step online training to learn how to:

1. List Customer Requirements
2. List Potential Output Metrics
3. Define your team's agreed-upon Correlation Rating System
4. Identify Other Factors to Consider
5. Assign Values
6. Select Measures
7. Establish your Data Collection Plan

See online training for how to use your
Measurement Selection Matrix template

2) Cause and Effect Matrix

Your Cause and Effect template (CauseEffect.xlsx) is a special type of Pareto Chart that you use to identify the few process input variables
that provide the greatest opportunity to improve
the process outputs that your customers care about most.

A special type of Pareto Chart

In other words... you use your Cause and Effect template to answer the question:

"Where should we focus our attention?"

See online training for how to use your
Cause and Effect template

3) QFD House of Quality

That question...

"Where should we focus our attention?"

is important.

Really important.

Sometimes... It's worth bringing out the big gun

The purposes of QFD Quality Functional Deployment are:

1. To translate potentially vague customer desires into observable, measurable Functional Requirements for a deliverable product or service.
2. To provide a guiding structure for a cross-functional product development team to rapidly design and deploy new products and services in a fraction of the time required by traditional methods.

Learn more about how to use QFD
to thoroughly answer the question:
"What should we measure?"

Why re-invent?

Want Help?

In addition to the free training and videos on the Systems2win web site, and the Training and Mentoring available from Systems2win...

You can also request an introduction to an affiliated consultant —

to help you and your team get the most from your Systems2win tools —

perhaps a consultant near you, or specializing in your industry, or who speaks your language...

Request Consultation

New User Training

Whenever you need to train a new team member how to use those features that are common to most of your 150+ Systems2win templates...

Each user has 2 choices:

1) Self-paced learning exercises

2) Attend a free live webinar

New User Training

Free Live Instructor Led Class

This Wed, June 21, 9am Central Time

In depth training, and hands-on learning exercises for (licensed) new users

All times are Central Time from Nashville Tennessee, (which is the same as Chicago)

Date and time converter

Join a free live webinar

Why not forward this email to a colleague

so they too can
sign up to receive this newsletter
to continuously improve their tools
for continuous improvement

You already knew about Systems2win?

Why didn't you tell me?