Systems2win templates and training for continuous improvement

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Are we measuring the right things?

Whats New?

What should we measure?

There are three popular Lean Six Sigma tools and methods that each answer the (all important) questions:

What should we measure
to improve and control this process?

(What do our customers care about most?)

1) Measurement Selection Matrix template

As a rule...

Simple
is good

Measurement Selection Matrix

Your Measurement Selection Matrix (MeasuresSelect.xlsx) is the fastest, simplest way to answer the question:

"What should we measure that our customers care about most?"

 

See the 7-step online training to learn how to:

  1. List Customer Requirements
  2. List Potential Output Metrics
  3. Define your team's agreed-upon Correlation Rating System
  4. Identify Other Factors to Consider
  5. Assign Values
  6. Select Measures
  7. Establish your Data Collection Plan

 

Learn More

See online training for how to use your
Measurement Selection Matrix template

 

2) Cause and Effect Matrix

Your Cause and Effect template (CauseEffect.xlsx) is a special type of Pareto Chart that you use to identify the few process input variables
that provide the greatest opportunity to improve
the process outputs that your customers care about most.

A special type of Pareto Chart

Cause and Effect Matrix

In other words... you use your Cause and Effect template to answer the question:

 

"Where should we focus our attention?"

 

Learn More

See online training for how to use your
Cause and Effect template

 

3) QFD House of Quality

That question...

"Where should we focus our attention?"

is important.

Really important.

 

Sometimes...

It's worth bringing out the big gun

QFD

The purposes of QFD Quality Functional Deployment are:

  1. To translate potentially vague customer desires into observable, measurable Functional Requirements for a deliverable product or service.
  2. To provide a guiding structure for a cross-functional product development team to rapidly design and deploy new products and services in a fraction of the time required by traditional methods.

 

 

Learn More

Learn more about how to use QFD
to thoroughly answer the question:
"What should we measure?"

 

 

Why re-invent?

Why re-invent?

 

Systems2win
Contact Us    615-553-2336

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June 2017 issue