Frequently Asked Questions

How can we try these before we buy them?

Download free trials of over a dozen templates

Test drive all 150+ templates, with a money back guarantee

Do the templates come with online help?

Yes, every template has a Help page and a Sample, and there a lots of online training videos.

See video: How to find help Play Video.

What is the Systems2win portal?

What is the Systems2win portal?

And how is it used to synchronize our personalized templates to each user's laptop?

Can we personalize our templates and/or portal?

Yes. Easily. With all the power and familiarity of Microsoft Word and Excel.

What do we need to do to place our order?

  1. Either call us with a phone order, or complete the online order form.
  2. If not paying by credit card, follow instructions for alternate payment.
  3. Provide your logo - which will be included within each of your personalized templates.
  4. If you will have more than 1 seat - have your IT Department contact us to make your sync setup decisions.

What's a "seat"?

You can purchase Systems2win templates with a site license for unlimited users, or for a specified number of seats.

Definition of a "seat". (A "seat" is a computer.)

How do upgrades work?

See upgrades page.

System Requirements

Video Help

Which version of Excel am I using? Lean video

How to know which Version and Service Pack of Office you are using:

Excel 2003 or lower - Help > About Microsoft Excel

Excel 2007 - in the upper left corner, click the multi-colored circular Office button
> Resources > About Microsoft Office Excel

Excel 2010 - File > Help > About Microsoft Excel

 

Microsoft Office - versions supported:

Microsoft Windows version of
Office 2002 (XP), 2003, 2007, and 2010 32-bit

The 64-bit version of Excel 2010 is not supported

Solution: Uninstall the 64-bit version, and install the 32-bit version
(which is always shipped along with the 64-bit version - so if you own one, you own them both)

On the box, on their web site, and in the License Agreement (that you might have clicked through without reading),
Microsoft has tried to advise you to install the 32-bit rather than the 64-bit version:

"This product includes both 32- and 64-bit versions for a single computer. We recommend the 32-bit version, which runs great on both 32- and 64-bit versions of Windows. People who routinely use very large documents or spreadsheets that need more than 2 GB of memory may want to run the 64-bit version, but many common add-ins for Office don't run correctly in the 64-bit edition."

Word templates work with any 32-bit version of Word.

There is one Software Project template that can be run using any 32-bit version of Microsoft Project.

There are a few Kaizen templates that work with any version of PowerPoint.

Windows - versions supported:

Any recent version of Windows is supported, including Windows 7, and 64-bit versions of Windows.

We would LOVE to support Macintosh - but they don't support us.
The Macintosh version of Office supports only VBA, not Visual Basic v6,
so the only way our application can work on a Macintosh is by running in Windows emulation.

Languages

Any language version of Office. Any language version of Windows.

For some languages, you might need to install an extended character set.
(Control Panel > Region and Language)

Administrative privileges

Unless your IT Department will install on behalf of another user, administrator rights are required for installation.

Known issues

Where can we find more FAQs for installation?

Installation FAQ's

We have additional team members that want to receive your newsletter

and invitations to user groups and special events

Have them subscribe to our mailing list .

I have a question that isn't answered here

See our support page, or training home page, or contact us