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Why is this important?
Use your Measurement Selection templates to answer the (all-important) question:
What should we measure to improve and control this process?
(that our customers care about most)
If your customer doesn't care about it..
Why are you measuring it?
Why are you developing and supporting features that your customers don't care about?
Which tool should we use?
Measurement Selection Matrix
Your Measurement Selection Matrix is the fastest, simplest way to answer the question:
"What should we measure that our customers care about most?"
As a rule... simple is good.
In the next section on this page, you will find the training for how to use this popular template
Cause and Effect Matrix
Your Cause & Effect Matrix provides another simple way to answer that same (important) question:
"What should we measure that our customers care most about?"
That question is important enough that many teams will use multiple tools, to consider customer needs from multiple perspectives.
QFD House of Quality
Answering that same question is so important that it sometimes justifies bringing out the big gun.
One of the most sophisticated quality improvement tools, your QFD template provides a guiding structure for a cross-functional product development team to rapidly design and deploy new products and services.
How to use your
Find and open your template
Find and open your Measurement Selection template
in the same way that you find and open your other 150+ Systems2win templates.
Save your working document
following the usual document storage and naming conventions established by your leaders
Open a Blank Sheet
When you're ready to start doing your own real work...
click the button to 'Open a Blank Sheet'
Excel Ribbon bar > Systems2win tab > Open a Blank Sheet
This blank sheet is where you will do your real work
(not on the Sample sheet)
Rename your new sheet.
If English is not your preferred language
Switch to your language, just like every Systems2win Excel template.
Now your team is ready to get started...
Step 1) List Customer Requirements
Perhaps using your Voice of the Customer Data Collection Worksheet and/or Voice of the Customer Requirements Translation Worksheet.
And be sure to clearly define your Operational Definitions.
Step 2) List Potential Output Measurement Metrics
Step 3) Define your team's agreed-upon Correlation Rating System
Document your team's agreed-upon Correlation Rating System
by editing the Legend text box. (Which can be re-sized and/or moved)
Your rating system should be numeric — not symbols.
Use a period (.) to indicate that your team has discussed it and decided that the correlation is zero.
A blank cell indicates that your team has not yet decided on a correlation value.
See ideas for different types of rating scales.
Step 4) Identify Other Factors to Consider
In the section for 'Additional Criteria', add rows for other factors to consider.
Perhaps define agreed-upon rating systems for each factor.
Step 5) Assign Values
Discuss and agree upon Correlation Values for each combination of Customer Requirement and possible Measurement Metric.
Discuss and agree upon values for each Additional Criteria.
You'll get a lot more out of this training if you have your template open in front of you
And like every Systems2win template, click any column header for pop-up help
Step 6) Select Measures
Decide which Metrics are worth collecting, and make data collection plans.
Tip: Many teams will find that they are able to quickly reach consensus just by visually reviewing the data.
If, however, you believe that it might be helpful to concoct some formulas to help analyze your assigned values,
you have all of the power of Excel at your disposal.
Step 7) Establish Data Collection Plan
This Measurement Selection template comes with many other useful tools for Continuous Process Improvement
to empower every team member