Six Sigma Tools for continuous quality improvement


Measurement Selection

Why is this important?

Use your Measurement Selection templates to answer the (all-important) question:

What should we measure to improve and control this process?

(that our customers care about most)

If your customer doesn't care about it..

Why are you measuring it?

Why are you developing and supporting features that your customers don't care about?

When should we do measurement selection?

After gathering your Voice of the Customer data, and after customer segmentation.

Which tool should we use?

Measurement Selection Matrix

Measurement Selection template

Your Measurement Selection Matrix
is the fastest, simplest way to answer the question:

"What should we measure —
that our customers care about most?"

As a rule... simple is good.

In the next section on this page,
you will find the training for how to use this popular template

Cause and Effect Matrix

Cause and Effect Matrix template

Your Cause & Effect Matrix provides another simple way
to answer that same (important) question:

"What should we measure —
that our customers care most about?"

That question is important enough that many teams will use multiple tools, to consider customer needs from multiple perspectives.

QFD House of Quality

QFD template

Answering that same question is so important
that it sometimes justifies bringing out the big gun.

One of the most sophisticated quality improvement tools,
your QFD template provides a guiding structure
for a cross-functional product development team
to rapidly design and deploy new products and services.

How to use your

Measurement Selection template

Find and open your template

Excel Ribbon bar > Systems2win menu

Find and open your
Measurement Selection template


in the same way that you find and open
your other 150+ Systems2win templates.

Save your working document

following the usual document storage and naming conventions established by your leaders

Open a Blank Sheet

Systems2win menu > Open a Blank Sheet

When you're ready to start doing your own real work...

click the button to 'Open a Blank Sheet'

Excel Ribbon bar > Systems2win tab > Open a Blank Sheet

This blank sheet is where you will do your real work

(not on the Sample sheet)

Rename your new sheet.

If English is not your preferred language

Switch to your language, just like every Systems2win Excel template.

Now your team is ready to get started...

Step 1) List Customer Requirements

Time to reflect

Perhaps using your Voice of the Customer Data Collection Worksheet
and/or Voice of the Customer Requirements Translation Worksheet.

And be sure to clearly define your Operational Definitions.

Step 2) List Potential Output Measurement Metrics

Perhaps use Hansei Lean Thinking, brainstorming, SIPOC Diagram,
data already being collected, intuition, etc.

Step 3) Define your team's agreed-upon Correlation Rating System

Document your team's agreed-upon Correlation Rating System

by editing the Legend text box. (Which can be re-sized and/or moved)

Your rating system should be numeric — not symbols.

Use a period (.) to indicate that your team has discussed it and decided that the correlation is zero.

A blank cell indicates that your team has not yet decided on a correlation value.

See ideas for different types of rating scales.

Measurement Selection template

You'll get a lot more out of this training if you have your template open in front of you

And like every Systems2win template, click any column header for pop-up help

Step 4) Identify Other Factors to Consider

In the section for 'Additional Criteria', add rows for other factors to consider.

Perhaps define agreed-upon rating systems for each factor.

Step 5) Assign Values

Discuss and agree upon Correlation Values for each combination
of Customer Requirement and possible Measurement Metric.

Discuss and agree upon values for each Additional Criteria.

Step 6) Select Measures

Decide which Metrics are worth collecting, and make data collection plans.

Tip: Many teams will find that they are able to quickly reach consensus just by visually reviewing the data.

If, however, you believe that it might be helpful to concoct some formulas to help analyze your assigned values,
you have all of the power of Excel at your disposal.

Step 7) Establish Data Collection Plan


This Measurement Selection template comes with
many other useful tools for Continuous Process Improvement



priced low enough to empower every team member









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